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Greg Tomkins
Editor
Superb Coaching

(07) 55 264 014

Coaching Your Staff for Performance Improvement

So just how should you go about dealing with ineffective performance from your staff? Before meeting to discuss a performance problem with an employee, it's important to prepare for the coaching session. 
Define the problem. To determine the gap between desired and actual performance, write a brief description of your expectations as well as the performance you have observed.
Assess the impact. What is the "cost" of allowing the problem to continue unchanged? Consider such factors as production time, raw materials and other resources, staffing, customer satisfaction, employee morale, and management time.  

Determine possible causes. When an employee is not meeting expectations, it is frequently due to one of the four reasons listed below:

  1. Unclear expectations: Is this a new assignment? Have the expectations been clearly explained to the employee? Have there been changes in procedures or policies?
  2. Lack of skill or ability: Does the task require new skills or abilities? Has the employee received training in required work processes and technical, interpersonal, and business skills? Have there been changes in the work, methods, or environment that would impact the employee's ability to perform the task? Is there adequate feedback during performance?
  3. Presence of obstacles: Does the employee have access to required tools and resources? Have there been changes in equipment, suppliers, physical plants, staff, or organizational structure that would impact the employee's ability to complete the task? Have there been changes in the employee's personal life that might impact work performance?
  4. Lack of motivation: Is poor performance being rewarded in some way? Has good performance not been recognized in the past? Has there been a change in the work environment that may have impacted job satisfaction or employee morale?
Identify possible solutions. Before meeting with the employee, identify potential solutions to the problem in advance.
In our next newsletter we will talk about how you should discuss the problem with the employee.
Leadership Powertips - How to Keep Motivated
Here are several strategies to maintain your focus, direction and motivation:
  1. Ensure that your original vision is a true desire, motivated intrinsically rather than by the expectations of others or a sense of what you "should" want. Your vision should be emotionally alive and have the potential to energise and motivate you.
  2.  Ensure that you are aware of the benefits (and also the possible downsides) of attaining your vision (e.g. you may be eager to build muscle mass but are you willing to sacrifice your otherwise free time for the gym in an effort to maintain that achievement?)
  3.  Set achievable short-term milestone targets, ensuring that the targets cannot be too easily achieved. Goals that are "easy" to achieve don't contribute to the sense of accomplishment and achievement that is necessary to build the momentum for long-term motivation.
  4.  State goals in the positive. The unconscious mind doesn't recognise terms that are negative. If, for example, you are asked not to think of a 'pink elephant' - it is likely a pink elephant will pop immediately to mind. If goals are stated in the negative, you are likely to focus on the negative.
  5.  Identify specific actions that will lead to the outcome you desire. Record them in an action plan and take steps daily to complete them.
  6.  Reward accomplishment.
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Business Plan or Exit Plan
What is the difference?
Over the past few months many people have expressed interest in my article about why a Business Exit Plan is important to anyone in their own business. If you weren’t one of those who received this article you may wish to read it now.
Read our Article
Strategies are for Drivers!
Strategy is for those leaders who yearn to get there! Your vision may sound pretty and look nice but without a vehicle you won't be able to take your vision on that special date.
 
Your leadership power gets most of its energy from a strategy that just begs to be driven. Your strategy can help you sustain the momentum and force of your vision.
 
In my time, I've seen plenty of ugly cars, trucks and trains but they all had one thing in common - they would take you wherever you wanted to go and could make the journey of getting there just as exciting, memorable and comfortable as any roadway beauty.

You will need to drive your strategy

  • by steering towards your stretch goals,
  • by filling-up with the right resources,
  • by using a roadmap to navigate through the thorny areas
  • by measuring the effectiveness of its progress and execution.
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Superb Coaching provides behavioural coaching to individuals in order to bring about personal transformation leading to achieving greater effectiveness and a more balanced approach to their personal and business lives.

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